Hostingzoom yazısına yapılan yorumlar http://www.sonofnights.com/hostingzoom.htm Kurtlar Vadisi Pusu Habertürk MSN hack Saç Ekimi Ucuz Uçak Bileti Avrupa Yakasi Fri, 16 May 2008 20:03:56 +0000 http://wordpress.org/?v=2.1.3 Dylan Botha tarafından http://www.sonofnights.com/hostingzoom.htm#comment-9724 Dylan Botha Sat, 23 Jun 2007 05:30:16 +0000 http://www.sonofnights.com/hostingzoom.htm#comment-9724 1. If server uptime was lower than 99.8% uptime - then you are/were entitled to hosting credit. Contact our Customer Service department stating that uptime figures were below our SLA and request credit for the downtime encountered. Check out chapter 2 - http://www.hostingzoom.com/web/sla.html " 98.9% and below 100% credit" If your figure is true, you were entitled to a free month of hosting. 2. Your specific issue related a bad user entry in the Apache configuration. This is a common issue and occurs when a reseller or staff member terminates an account and the httpd.conf (Apache configuration) does not get modified during WHM's Account Termination process. Possible reasons are: 1. A staff member was reading the file during the time of the Termination. 2. Another process was writing to this file during the time of Termination. Issues such as these take no longer than 2-5 minutes to rectify as we always have 2 qualified system administrators dedicated to resolving all issues accross the board. 3. My suggestion for moving to a VPS or Dedicated plan was simply to give you a permanent solution to what you were experiencing. Perhaps I was not as clear as I could have been in my first response - but you could've responded back in a '1 liner' asking for a more detailed response and I would have been happy to elaborate. 4. We do not have Phone Support - We never did offer it. Our Sales team do not have the access or knowledge to solve your technical issues over the phone. If you have already opened a ticket and you're unsatisfied or concerned in any way - contact the Support Manager (me) and I will try my best to help resolve the issue at hand. You can email me directly, ask for me over Livechat, ask a support staff to assign your existing/open ticket over to me or contact me through our RZ Support Page, contact support manager. 1. If server uptime was lower than 99.8% uptime - then you are/were entitled to hosting credit.
Contact our Customer Service department stating that uptime figures were below our SLA and request credit for the downtime encountered.

Check out chapter 2 - http://www.hostingzoom.com/web/sla.html
” 98.9% and below 100% credit”

If your figure is true, you were entitled to a free month of hosting.

2. Your specific issue related a bad user entry in the Apache configuration.
This is a common issue and occurs when a reseller or staff member terminates an account and the httpd.conf (Apache configuration) does not get modified during WHM’s Account Termination process.
Possible reasons are:
1. A staff member was reading the file during the time of the Termination.
2. Another process was writing to this file during the time of Termination.

Issues such as these take no longer than 2-5 minutes to rectify as we always have 2 qualified system administrators dedicated to resolving all issues accross the board.

3. My suggestion for moving to a VPS or Dedicated plan was simply to give you a permanent solution to what you were experiencing.

Perhaps I was not as clear as I could have been in my first response - but you could’ve responded back in a ‘1 liner’ asking for a more detailed response and I would have been happy to elaborate.

4. We do not have Phone Support - We never did offer it.
Our Sales team do not have the access or knowledge to solve your technical issues over the phone.

If you have already opened a ticket and you’re unsatisfied or concerned in any way - contact the Support Manager (me) and I will try my best to help resolve the issue at hand.

You can email me directly, ask for me over Livechat, ask a support staff to assign your existing/open ticket over to me or contact me through our RZ Support Page, contact support manager.

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