Hostingzoom
Hostingzoom… Welcome to the most TERRIBLE HOSTING COMPANY EVER!
Why? Imagine a hosting company:
can offer at most %97 uptime with their failover cluster package
has failover plan which always FAILS
does not have any phone support for *emergency*
does have an online support but it *never* works
has manager tells you to find another hosting company
If you are looking for all these and more welcome to HostingZoom!
I had my first hosting package with Hosting zoom 8 months ago. I started hosting only one website with them maybe like a try-out phase and it was working fine back then. Their packages start from $7 monthly so the price and service level was reasonable. After that period, I started transferring couple of other websites which had only 5 static pages each. There were still no problems. Finally, I moved one website which had highest priority to their server. Then outages and downtimes started with full pace. Everyday website was down at least 5-6 times. 5-6 times is big, right? And imagine, this is their minimum. I didn’t even mention how website was slow; pages were loading in 20-25 seconds and all that stuff. Each time website is down, I send emails to
After all, I couldn’t be more patient and called their 800 number. Conversation with sales team over the phone… Although the representative had no intention to keep conversation up or listen to me, I explained the issues and his only offer for the issue was to upgrade their so called Clustered Failover Web Hosting plan. As it is described on Hostingzoom’s page, clustered failover plan:
Hosting Zoom high availability web hosting solution offers maximum redundancy and reliability. We offer a clustered failover hosting environment with real-time data replication that will automatically route all network traffic to an available server if a server within the cluster fails or shut down for maintenance eliminating downtime.
High Availability
In the event of a server failure our failover system will route all requests to an available server within the cluster. And with real time data replication that means you’ll never have to worry about lost data from dynamic content.
Big step forward huh? Not really… Your website will be hosted in a clustered environment, that’s a cool thing but when you are buying this plan from Hosting Zoom, think twice. Since I didn’t have much choice, I thought it would be a good move and I paid flat out yearly price for their clustered environment.
Happy END. Hold on hold on, not ended yet. It just started. Website is down more then back it was hosted on previouse (not clustered) server. More conversation over email. I am being told to check my internet connection although there are reports from monitors. I explained this over and over in the emails. Website should be up regardless. Each time, their answer is same, ‘this is shared environment, we can’t just abandon servers’. Did I tell them to abandon servers? Of course not. But if you kill httpd process and ./httpd start all the time, what can I do on my website? I sent emails to their customer service, they responded with a harder answer. If you read carefully, there is no ‘Hi Mr.’ or whatever. This is very kind response from hosting zoom customer service.
We never stop services at all. If a service is found to be down, it’s most likely due to a bad entry in the configuration.
Bear in mind you’re on a server with many other users working, its not uncommon for cPanel to leave a bad entry in httpd.conf if a user had removed an Addon/Parked domain. Maintenance is generally not done during peak hours. Maintenance is only performed on servers if they’re urgent and when no service is affected.
There is a big question here. ‘A bad entry in the configuration’. They are supposed to host individual customers like me. Meaning, each customer will have one website. How can httpd.conf be changed everyday? There always has to be a point in hosting servers that configurations are mature enough to keep server up %99.9 . It is never an option for hosting zoom of course. Their httpd.conf entries change daily cause their customers are apache developers. They have to do apache function tests on hosting zoom servers.
Finally, I called 800 number again on thursday. The agent on the phone again UNWILLINGLY listened to me and said,
-only person you can talk to is support manager
-can you give his phone number?
-we don’t give our internal phone numbers on the phone with customers, send an email!!!
I sent email on friday after website was down at least 10 times during work hours saying, ‘please forward this issue to your support manager’ hoping they might have a professional support manager who would likely tell his support team not to play with servers all the time. His clear statements opened my eyes:
You are not in a non-shared environment. You are in a shared environment, with many other users. What I can suggest is opting for a modVPS or Dedicated plan if you want to be in a non-shared environment.
Regards,
Dylan Botha
Support Manager
What this says clearly, “although this is a failover clustered environment, we can only offer less then %97 uptime for your websites”.
What’s end? Today website was down for more then 5 minutes. It was first ‘network unreachable’ errors, then ‘500 Internal server’ errors. I sent an email stating this and didn’t get response yet. Of course there will be no apologies for inconvenience or customer dissatisfaction since it never happened before. As the point I’m in, I’m desperately looking for REAL HOSTING COMPANY unlike HOSTING ZOOM.
Benzer yazılar:- İlgili yazı bulunamadı.
Haziran 23rd, 2007 at 8:30 am
1. If server uptime was lower than 99.8% uptime - then you are/were entitled to hosting credit.
Contact our Customer Service department stating that uptime figures were below our SLA and request credit for the downtime encountered.
Check out chapter 2 - http://www.hostingzoom.com/web/sla.html
” 98.9% and below 100% credit”
If your figure is true, you were entitled to a free month of hosting.
2. Your specific issue related a bad user entry in the Apache configuration.
This is a common issue and occurs when a reseller or staff member terminates an account and the httpd.conf (Apache configuration) does not get modified during WHM’s Account Termination process.
Possible reasons are:
1. A staff member was reading the file during the time of the Termination.
2. Another process was writing to this file during the time of Termination.
Issues such as these take no longer than 2-5 minutes to rectify as we always have 2 qualified system administrators dedicated to resolving all issues accross the board.
3. My suggestion for moving to a VPS or Dedicated plan was simply to give you a permanent solution to what you were experiencing.
Perhaps I was not as clear as I could have been in my first response - but you could’ve responded back in a ‘1 liner’ asking for a more detailed response and I would have been happy to elaborate.
4. We do not have Phone Support - We never did offer it.
Our Sales team do not have the access or knowledge to solve your technical issues over the phone.
If you have already opened a ticket and you’re unsatisfied or concerned in any way - contact the Support Manager (me) and I will try my best to help resolve the issue at hand.
You can email me directly, ask for me over Livechat, ask a support staff to assign your existing/open ticket over to me or contact me through our RZ Support Page, contact support manager.